Last updated: 27 June 2026
AdventureRoute Inc. ("AdventureRoute," "we," "us," or "our") is committed to protecting the privacy and personal information of our guests, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation. By using our website at adventureroute.pro or engaging our guided excursion services, you acknowledge that you have read and understood this Privacy Policy.
AdventureRoute Inc. is responsible for personal information under our control. We have designated a privacy officer who oversees compliance with this policy and PIPEDA. You may contact our privacy officer at [email protected] or by mail at 4295 Blackcomb Way, Suite 316, Whistler, BC V8E 0B9, Canada. Our privacy officer responds to all privacy-related enquiries within ten business days.
We ensure that all employees, contractors, and guides who handle personal information receive privacy training appropriate to their role. Third-party service providers who process personal information on our behalf are bound by contractual obligations requiring PIPEDA-equivalent protection standards.
We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances. The primary purposes for which we collect personal information include:
We will identify the purpose of collection at or before the time personal information is collected. If we intend to use your personal information for a new purpose not identified at the time of collection, we will obtain your consent before doing so, unless the new purpose is required or authorized by law.
We obtain your knowledge and consent before collecting, using, or disclosing personal information, except where inappropriate or permitted by law. Consent may be express — such as checking the PIPEDA consent box on our contact form — or implied — such as when you provide your email address to receive a route quotation in response to an enquiry you initiated.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide guided excursion services. For example, if you withdraw consent for us to collect health information, we may be unable to assess your fitness for advanced routes and may decline your booking for safety reasons.
For minors under the age of eighteen, consent must be provided by a parent or legal guardian. We do not knowingly collect personal information from children under the age of ten without parental consent.
We limit the collection of personal information to that which is necessary for the purposes identified. The types of personal information we may collect include:
We do not collect social insurance numbers, driver's licence numbers, or other government identifiers unless specifically required for a legitimate business purpose and with your explicit consent.
We use and disclose personal information only for the purposes for which it was collected, unless you provide additional consent or disclosure is required or authorized by law. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Personal information may be disclosed to:
We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. Booking records are retained for seven years for insurance and tax purposes. Contact form submissions from non-booking enquiries are deleted after twenty-four months unless an ongoing business relationship exists. Health information collected for safety assessments is deleted within twelve months of your last excursion unless a longer retention period is required by an open insurance claim.
We make reasonable efforts to ensure that personal information is as accurate, complete, and up-to-date as necessary for the purposes for which it is used. You are responsible for providing accurate information during booking and for notifying us of any changes to your contact details, health status, or emergency contacts before your scheduled excursion. Inaccurate health information may compromise your safety and the safety of other participants on the route.
We protect personal information with security safeguards appropriate to the sensitivity of the information. These safeguards include:
While we implement robust safeguards, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to notifying affected individuals and the Office of the Privacy Commissioner of Canada in the event of a breach creating a real risk of significant harm, as required by PIPEDA.
We make information about our privacy policies and practices readily available. This Privacy Policy is published on our website and available in printed format upon request. Our privacy officer can provide additional details about our information handling practices upon written request.
You have the right to access personal information we hold about you and to request correction of inaccurate information. To submit an access request, contact our privacy officer at [email protected] with sufficient detail to identify the information sought. We will respond within thirty days and provide access at minimal or no cost, unless the request is manifestly unfounded or excessive.
We may refuse access in limited circumstances permitted by PIPEDA, such as when disclosure would reveal personal information about another individual, when the information is subject to solicitor-client privilege, or when disclosure could reasonably be expected to threaten the life or security of any individual. If we refuse access, we will provide written reasons and inform you of the complaint process.
If you believe we have not handled your personal information in accordance with this Privacy Policy or PIPEDA, please contact our privacy officer first so we can investigate and resolve your concern. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca
AdventureRoute Inc. stores and processes personal information primarily in Canada. If we use service providers located outside Canada — such as cloud hosting or email delivery services — we ensure that contractual protections are in place requiring equivalent privacy standards. By using our services, you acknowledge that information may be processed in jurisdictions with different privacy laws than Canada.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated through a notice on our website. We encourage you to review this policy periodically.
For privacy-related questions, access requests, or complaints:
Privacy Officer, AdventureRoute Inc.
4295 Blackcomb Way, Suite 316
Whistler, BC V8E 0B9, Canada
Email: [email protected]
Phone: +1 (604) 555-7391